Quality Resolution Form

Professional refund and replacement process

1

Eligibility Pre-Check

Logistics Error
Wrong size/color/model - within 3 business days
Arrival Damage
Broken/torn/defective - within 3 business days
Performance Failure
Material failure during use - within 15 business days
Lost in Transit
No tracking movement

Your claim may not be eligible. Claims must be filed within the specified timeframes.

2

Order Information

3

Mandatory Evidence Upload

DO NOT RETURN THE ITEM - Unauthorized returns void eligibility

4

Resolution Preference

Path A: Free Replacement
15-23 business days
Path B: Full Refund
10-15 business days
5

Issue Description

6

Contact Information

Claim Submitted Successfully

Thank you for submitting your quality resolution claim. We have received your information and will review it within 1-2 business days. You will receive a confirmation email at the address provided.